You can initiate a return within 3 days of purchase if you receive a wrong, damaged, defective or counterfeit item; these includes only phones, and Laptops. Accessories can only be returned within 24 hours of purchase.
When returning an item, ensure all seals, tags and accessories are left intact and item is in its original packaging. A return policy will not be accepted if there is any physical damage on the device or item.
You only have an option to return any item in any of our stores Nationwide.
If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid.
Find below the list of item you can return with duration
- Phones - 3 days
- Laptops - 3 days
- accessories - 24 hours
- gaming - 3 days